Refund Policy
1. General provisions
1.1. This Policy is an integral part of the Terms of Service and sets out the conditions and procedure for refunding payments made by the User for the QSaver Service.
1.2. The Service is digital in nature and is deemed performed at the moment when access to the extended features of the chosen tariff is actually granted to the User.
1.3. By accepting the Terms of Service, the User confirms that they agree to receive the service immediately and understand that this affects their right to request a refund.
2. When a refund is possible
2.1. 48-hour "cool-off" refund
Within 48 (forty-eight) hours of payment for a Subscription, the User may request a full refund without stating a reason.
This rule applies to each individual payment, including each automatic charge on auto-renewal — the 48-hour window restarts from the moment of each charge.
2.2. Refund for technical reasons (no time limit)
Regardless of whether the 48-hour window has expired, a refund is possible in the following cases:
- Double charge — where, due to a technical reason, the User was charged twice for the same billing period;
- Charge after cancellation — where an automatic charge occurred after the User had verifiably cancelled auto-renewal before the charge date;
- Inability to perform the service due to our fault — where the extended features of the chosen tariff were continuously unavailable to the User for more than 24 (twenty-four) hours due to causes wholly attributable to the Provider (excluding scheduled maintenance, force majeure and any other circumstances described in the Terms of Service);
- Other cases expressly required by applicable consumer-protection law, to the extent established by such law.
3. When refunds are not issued
3.1. Refunds are not issued in the following cases:
- The request is filed after the 48-hour window following payment and does not fall under any of the cases in §2.2;
- The User has changed their mind or lost interest in the Service after the 48-hour window — the Subscription remains active until the end of the paid period, and the User may disable auto-renewal at any time;
- The Trial fee, since access to the extended features is granted immediately (see section 6.3 of the Terms of Service);
- The User has breached the Terms of Service, in particular section 9 (commercial use, circumvention of technical limits, infringement of third-party rights, etc.);
- The inability to use the Service is caused by acts of third parties, circumstances beyond the Provider's control, or technical problems on the User's side (lack of Internet, outdated software, regional blocks, etc.);
- The User disagrees with changes to the Terms of Service or Refund Policy published after the Subscription was paid for (in such case the User may cancel auto-renewal, and the current paid period will run to its end);
- The User is dissatisfied with the quality of downloaded files, since the Service is not responsible for the original quality of materials on the Sources;
- The Service has become unavailable on the side of the Sources (API changes, blocking, content removal) — the Provider does not control the Sources.
4. Refund amount
4.1. As a general rule, the refund is issued in the full amount paid (full refund).
4.2. Partial refunds (pro-rata) are generally not applied. In exceptional cases — where a partial refund is directly required by applicable law, the parties have agreed to it, or the engaged PSP technically supports such operation — the partial refund is calculated as follows:
4.3. One calendar month is treated as 30 days; one year as 365 days.
4.4. Payment-system and bank fees that were actually withheld at the original payment or at the refund may be deducted from the refundable amount.
5. How to request a refund
5.1. Send a refund request to qsaver24@gmail.com with the subject «Refund request».
5.2. The request must contain:
- Your account identifier in the Service (registration email, Telegram ID or username);
- The date and amount of the payment for which a refund is requested;
- The payment identifier (if known) or the last 4 digits of the card used for the payment;
- The grounds for the refund and a description of the circumstances;
- The preferred refund method (see section 7).
5.3. The Provider may request additional information from the User to verify identity, payment, and the merits of the request.
6. Processing time
6.1. Requests filed in accordance with section 5 are reviewed within up to 10 (ten) business days of receipt, or within a shorter period if required by applicable law.
6.2. The period may be extended for a reasonable time if additional information is required from the User or the engaged PSP. The Provider notifies the User of any extension by email.
6.3. Following the review, the Provider sends the User a reasoned response indicating the decision (full grant / partial grant / refusal) and its rationale.
7. Refund method
7.1. As a general rule, refunds are made by the same method used for the original payment (the same bank card / e-wallet), unless the rules of the engaged PSP require otherwise.
7.2. The time it takes for funds to reach the User's account depends on the engaged PSP and the issuing bank and is typically 1 to 30 banking days. The Provider is not liable for delays on the side of PSPs or banks.
7.3. By written agreement between the User and the Provider, the refund may be replaced by an equivalent extension of the current Subscription by the corresponding number of days.
7.4. PSP technical limitations. Some payment systems technically do not support partial refunds or refunds after a certain time has elapsed since payment. In such cases, if grounds for a refund persist (see §2), the Provider may, by agreement with the User, transfer the corresponding amount to the User's bank account or e-wallet by an alternative means.
8. Disputes and chargebacks
8.1. If the User disagrees with the decision, they may send a reasoned complaint to qsaver24@gmail.com. Complaints are reviewed within 30 (thirty) calendar days of receipt.
8.2. Until the pre-trial dispute resolution procedure has been exhausted, the parties shall refrain from going to court or other authorities.
8.3. Chargebacks. Before initiating a chargeback procedure through the issuing bank or payment system, the User is required to contact the Provider with a refund request under the procedure set out in this Policy (§5). Filing a chargeback that bypasses this procedure constitutes:
- a material breach of the Terms of Service;
- grounds for immediate termination of the Agreement without refund;
- grounds for blocking the User's account and any associated payment methods;
- grounds for recovery from the User of damages caused by the unfounded chargeback (including PSP / issuing-bank penalties and other expenses of the Provider).
8.4. The Provider reserves the right to dispute any chargeback filed bypassing this procedure and to provide the PSP/bank with evidence of the actual performance of the service.
9. Provider's right to refuse
9.1. The Provider reserves the right at any time and at its sole discretion to refuse a refund in the cases listed in section 3, as well as in any other case where, in the circumstances, the User's request is manifestly unfounded, made in bad faith, or amounts to abuse of right.
9.2. The Provider reserves the right to amend this Policy at any time. The new version takes effect upon publication at the URL shown at the top of this document and applies to all payments made after that moment.
Contact
For any questions related to refunds:
E-mail: qsaver24@gmail.com